Resident resources
Practical information for a smoother move-in, tenancy, and move-out.
Move-in checklist
- Confirm utilities and renters insurance.
- Complete the condition report promptly.
- Save management and emergency contact information.
Routine care
- Report leaks and water intrusion promptly.
- Follow lease guidance for filters and seasonal care.
- Keep smoke and carbon-monoxide alarms unobstructed.
Frequently asked questions
Where do I pay rent?
Use the secure TurboTenant resident portal. Do not send payment information through the public website.
How do I report a repair?
Submit a maintenance request through TurboTenant with a clear description, location, photos, and entry preference.
Where are my lease documents?
Account-specific documents shared by management remain in your secure TurboTenant portal.
What counts as an emergency?
Fire, a gas smell, immediate danger, and active flooding require emergency services or the appropriate utility emergency line first. Follow the emergency instructions in your lease and then notify management.